Cringe

Today, I discovered (to my astonishment) what kind of replies my organization had been sending out to our customers' complain/enquiry emails.

Sample:
Customer writes in to complain about an airpot which she believes is defective because it cannot keep water hot overnight so that she can make coffee the minute she wakes up in the morning (without having to reboil)

Okay, I do not want to question about whether there are such formidable airpots in the market first.

This, is the reply given, that I happened to come across. After that I came across several other emails written by this same person. So i consolidated all her mistakes here:

---------------------------------------------------------

Dear Miss, (forgot to input surname!!!!)

We have checked with supplier, it is a manufracture(wrong spelling) defect.. (2 dots???)
Please give us the article nos. and col (short forms!!?!?) so we can ask supplier bring in do (grammer?!?!) a special exchange for you.

Best regards,
Jane Tan
(you writing to your friend??)
(no designation?!?!?!?)

---------------------------------------------------------

Next I am very dubious on whether we can really do an exchange for her because I still do not think it was a defect that the airpot cannot keep water hot overnight. (Correct me if I am wrong). I do not think any normal airpot can do that.

Okay, to be very fair, I know these people are usually not well educated. They worked their way up from scratch. Okay, my ang moh is not very good either. But look! You had been in this line for so long, can't you at least vett through. Can't you at least add a standard "Thank you for your feedback and sorry for any inconvenience caused" and end with a "We hope to be of service to you again" etc?!?

Can't you at least show some courtesy and etiquette?!!?

告诉我?!?!?!
这样的 reply 真的能 send 出去吗?!?!?!?!

U.N.B.E.L.I.E.V.A.B.L.E

Wah, I saw one reply after another and i just 狂冒冷汗.
cringe . cringe . cringe . cringe . cringe

We need to send these people for some training, really!! How can they just anyone come out to 吓人 with such replies?!?!?!?!