More complains

It was the sale again yesterday.
Yes.....THE SALE

I just want to say a: Customers 真的不是人!!!!!

This happened to me all AT THE SAME TIME:

Cust A: What other colours do you have for this? Can You check pls. I dowan this colour. You see if you have black, I want size 5. If no black, can help me check other colours. (I already told u all colours are on display right?!?!)

Cust B: Can you help me take this, this and this, all in size 6? (thrust the shoes towards me)

Cust C: Are you also in charge of this (another) brand? Can you help me take size 4? This color and brown? (I did not say I am in charge ok, then what for you ask??)

Cust B (again): How much is this after Less 30% ah??? (AY, YOU CANNOT COUNT FOR YOURSELF MEH?!?!)

Cust C (again): Oh maybe you just help me take size 5 also la, I try. This one the cutting small or big huh??? You think I should wear 4/5??? (大姐。。。你自己都不懂，我怎么会知道 *$%#@#)

Cust D: approaching with another shoe (I pretend I did not see and walked away) I was already carrying 5 shoes in my arms.

Then I came out with 5 shoe BIG shoe boxes and nobody wanted to give way, and someone knocked into me and 2 boxes fell to the ground. AND NOBODY AROUND WANTED TO HELP ME PICK UP!!!!!!!!!!!

So I shamelessly asked a customer to pick up for me...I DON'T CARE ALREADY!!!!!

And as I walked over to Cust 1-3, they charged towards me, all asking where are their shoes, but the problem was, all the boxes were stacked until almost blocking my sight and I had no 3rd hand to take out any box for anyone and they DID NOT WANT TO HELP!!!!!

嘿！！ 我也是娘生父母样的好不好!!!
你们不要这样处处逼人HOR!?!?!?

Then I gave up, ask my staff to please serve them and ran off for my eye check up...

hahaha...

and after I came back, I just pretended to be busy supervising and having discussions with suppliers...

hahaha...

very lazy la....really the cheap customers drive me crazy!!!

I love my staff. Really give it to them!very 刻苦耐劳 !!!

Cringe

Today, I discovered (to my astonishment) what kind of replies my organization had been sending out to our customers' complain/enquiry emails.

Sample:
Customer writes in to complain about an airpot which she believes is defective because it cannot keep water hot overnight so that she can make coffee the minute she wakes up in the morning (without having to reboil)

Okay, I do not want to question about whether there are such formidable airpots in the market first.

This, is the reply given, that I happened to come across. After that I came across several other emails written by this same person. So i consolidated all her mistakes here:

---------------------------------------------------------

Dear Miss, (forgot to input surname!!!!)

We have checked with supplier, it is a manufracture(wrong spelling) defect.. (2 dots???)
Please give us the article nos. and col (short forms!!?!?) so we can ask supplier bring in do (grammer?!?!) a special exchange for you.

Best regards,
Jane Tan
(you writing to your friend??)
(no designation?!?!?!?)

---------------------------------------------------------

Next I am very dubious on whether we can really do an exchange for her because I still do not think it was a defect that the airpot cannot keep water hot overnight. (Correct me if I am wrong). I do not think any normal airpot can do that.

Okay, to be very fair, I know these people are usually not well educated. They worked their way up from scratch. Okay, my ang moh is not very good either. But look! You had been in this line for so long, can't you at least vett through. Can't you at least add a standard "Thank you for your feedback and sorry for any inconvenience caused" and end with a "We hope to be of service to you again" etc?!?

Can't you at least show some courtesy and etiquette?!!?

告诉我?!?!?!
这样的 reply 真的能 send 出去吗?!?!?!?!

U.N.B.E.L.I.E.V.A.B.L.E

Wah, I saw one reply after another and i just 狂冒冷汗.
cringe . cringe . cringe . cringe . cringe

We need to send these people for some training, really!! How can they just anyone come out to 吓人 with such replies?!?!?!?!

The problem is . . .

I am an introvert and I am evasive and I have no confidence and I really have no social skills.

And I only choose to expose myself to what is familiar and what I like. Anything that makes me feel uncomfortable, I stick my head back into my shell and evade.

Lately,

I feel like a loser getting upset here and there over little things that I know do not make much difference to my life.

It's strange how my mind is in a complete blank in the day and how random thoughts wander without any boundaries when I close my eyes at night. Then I dream instead of sleep the night away.

I don't feel like talking much in the day but I have to. So I really wish to be allowed to stay silent and expressionless and thoughtless after work.

Maybe I just need some good deep sleep to recover.
I think so.

I still have optimism and a strong will to be happy!
And I still have MD, some masks, and my nails....

Lucky me. I will recover very soon!